Product Information & Care
At Quellora, we offer imitation jewellery designed to provide an elegant jewellery experience at an affordable price.
Before placing an order, please read the following information regarding our products, finishing and product images.
Imitation Jewellery
All products available on Quellora are imitation jewellery and are not made of solid gold or fine jewellery.
Depending on the design, our jewellery may use different finishing techniques such as gold plating, gold covering and other decorative finishing processes.
The material and finish applicable to each product will be mentioned in the respective product description wherever relevant.
Minor Finishing Variations
As our jewellery undergoes manufacturing, plating, covering and finishing processes, minor variations or small finishing imperfections may occasionally occur.
These may include slight variations in:
- Plating or surface finish
- Texture or detailing
- Edges or joints
- Stone or bead placement
- Colour or shine
- Minor spacing or alignment
Such minor variations can occur during the manufacturing and finishing process and are not necessarily considered manufacturing defects.
Detailed and traditionally styled designs such as Elakkathali may naturally have small variations due to the gold covering, plating and finishing process involved in creating the design.
Product Images
The images displayed on our website are created and enhanced for product presentation purposes. They may involve professional photography, digital enhancement, AI-assisted image creation or other visual presentation techniques.
Therefore, the actual product may have minor differences in appearance compared with the product image displayed on the website.
Differences may include colour, shine, texture, proportions, stone placement or other small finishing details. Lighting conditions and individual screen settings may also affect how a product appears on different devices.
We make every effort to represent our products as accurately as possible.
Want to See the Actual Product?
If you would like to see the actual product before placing your order, you may contact us through WhatsApp or our contact channels.
Subject to product availability, our team can share actual photographs of the product with you so that you can review its appearance and finishing before placing your order.
For detailed designs such as Elakkathali and other gold-plated or gold-covered jewellery, customers who require a closer view of the actual finishing are welcome to request actual product photographs before ordering.
Jewellery Care
To maintain the appearance of your jewellery for as long as possible:
- Keep jewellery away from water and moisture.
- Avoid direct contact with perfumes, deodorants and cosmetics.
- Remove jewellery before bathing, swimming or exercising.
- Avoid contact with chemicals and cleaning products.
- Store jewellery in a dry place when not in use.
- Store individual pieces separately to help prevent scratches and tangling.
- Handle delicate chains, stones and detailed designs with care.
Returns & Refunds
Minor variations in finishing, plating, texture, colour, shine or detailing that are characteristic of imitation jewellery are not considered defects by themselves.
For information regarding eligible returns, refunds, damaged products, incorrect products and the required unboxing evidence, please refer to our Refund & Return Policy.
If you have any questions about a particular product or would like to see actual product photographs before ordering, please contact us before placing your order.
By placing an order with Quellora, you acknowledge that you have read and understood this Product Information & Care page.