Refund policy

Thank you for shopping with Quellora. We take pride in offering quality imitation jewellery and aim to ensure a smooth and transparent shopping experience.

Returns

• We accept returns only for damaged, defective, or incorrect products.

• To be eligible for a return, you must notify us within 48 hours of delivery.

• The item must be unused, in original condition, and with all original packaging intact.

Mandatory Unboxing Video

• An uncut unboxing video is mandatory to process any return or refund request.

• The video must clearly show:

  • The sealed package before opening

  • The entire unboxing process without cuts or pauses

  • The product and the issue (damage/defect/wrong item)

• No return or refund requests will be accepted without a proper unboxing video.

Return Process

• To request a return, please contact us with:

  • Your order number

  • The uncut unboxing video

  • Clear photos (if required)

• Once approved, we will guide you through the return steps.

Refunds

• After we receive and inspect the returned item, your refund will be processed.

• Refunds will be issued to your original payment method within 5–7 business days.

Non-Returnable Items

• Due to hygiene reasons, earrings and certain items are not eligible for return unless they are damaged or incorrect.

• Products purchased during sale or special offers may not be eligible for returns.

Exchange

• We currently do not offer direct exchanges. You may return the eligible item and place a new order.

Cancellation

• Orders can be cancelled only if they have not been shipped.

Contact Us

For any return or refund queries, please contact Quellora. We’re always here to assist you!