Refund policy

Thank you for shopping with Quellora. We take pride in offering quality imitation jewellery and aim to ensure a smooth and transparent shopping experience.

Returns

  • We accept returns only for damaged, defective, or incorrect products.

  • To be eligible for a return, you must notify us within 48 hours of delivery.

  • The item must be unused, in original condition, and with all original packaging intact.

Mandatory Unboxing Video

  • An uncut unboxing video is mandatory to process any return or refund request.

  • The video must clearly show:

    • The sealed package before opening

    • The entire unboxing process without cuts or pauses

    • The product and the issue (damage/defect/wrong item)

  • No return or refund requests will be accepted without a proper unboxing video.

Return Process

  • To request a return, please contact us with:

    • Your order number

    • The uncut unboxing video

    • Clear photos (if required)

  • Once approved, we will guide you through the return steps.

Refunds

  • After we receive and inspect the returned item, your refund will be processed.

  • Refunds will be issued to your original payment method within 5–7 business days.

Non-Returnable Items

  • Due to hygiene reasons, earrings and certain items are not eligible for return unless they are damaged or incorrect.

  • Products purchased during sale or special offers may not be eligible for returns.

Exchange

  • We currently do not offer direct exchanges. You may return the eligible item and place a new order.

Cancellation

  • Orders can be cancelled only if they have not been shipped.

Contact Us

For any return or refund queries, please contact Quellora. We’re always here to assist you!

Product Appearance  & Finishing

Please note that Quellora products are imitation jewellery and may have minor variations in finishing, plating, texture, colour, shine or detailing as described in our Product Information & Care page.

Such minor variations, which may occur during the manufacturing and finishing process, are not considered defects by themselves.

For complete information regarding product materials, finishing variations and website product images, please refer to our Product Information & Care page.