Terms of service

Below is a complete, ready-to-use Terms of Service tailored for Quellora, a fashion jewellery online store operating on a dropshipping model in India.
It aligns with common Indian e-commerce practices and is written in clear, customer-friendly language.

You can copy-paste this to your website and adjust the bracketed details if needed.

Terms of Service

Last updated: [Insert date]

Welcome to Quellora. These Terms of Service (“Terms”) govern your use of our website and the purchase of products from Quellora. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. About Quellora

Quellora is an online fashion jewellery store operating on a dropshipping model. Products listed on our website are fulfilled and shipped directly from our suppliers.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years of age, or
You are accessing the site under the supervision of a parent or legal guardian.

3. Products & Pricing

All products displayed on Quellora are subject to availability.
We reserve the right to modify product prices, descriptions, or availability at any time without prior notice.
Prices are displayed in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as mentioned.

4. Orders & Payments

Placing an order on Quellora constitutes an offer to purchase.
We reserve the right to accept or reject any order at our discretion.
Payment must be completed at checkout using the available payment methods.
In case of Cash on Delivery (if offered), additional verification may be required.

5. Shipping & Delivery

We offer free shipping across India, unless otherwise stated.
Delivery timelines are estimates and may vary due to courier delays, supplier issues, or unforeseen circumstances.
Quellora is not responsible for delays caused by logistics partners or customs clearance (if applicable).

Please refer to our Shipping Policy for more details.

6. Returns, Refunds & Replacements

Returns and refunds are subject to our Return & Refund Policy.
Due to the nature of fashion jewellery, certain items may be non-returnable for hygiene and safety reasons.
Items damaged due to misuse, wear and tear, or improper handling are not eligible for refunds or replacements.

7. Dropshipping Disclaimer

As we operate on a dropshipping model:

Products may be shipped directly from third-party suppliers.
Packaging and branding may vary.
Multiple items in a single order may arrive separately.

8. Intellectual Property

All content on this website, including:

Logos
Product images
Text
Graphics
is the property of Quellora and may not be copied, reproduced, or used without written permission.

9. User Responsibilities

You agree not to:

Use the website for unlawful purposes
Provide false or misleading information
Attempt to damage, hack, or misuse the website

Violation of these terms may result in termination of access.

10. Limitation of Liability

Quellora shall not be liable for:

Indirect or consequential damages
Delays or failures caused by events beyond our control
Allergic reactions or misuse of jewellery products

Customers are advised to review product descriptions carefully before purchase.

11. Indemnification

You agree to indemnify and hold harmless Quellora from any claims, damages, or expenses arising from your use of the website or violation of these Terms.

12. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of Indian courts.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Changes will be effective immediately upon posting on the website.

14. Contact Information

For any questions regarding these Terms, please contact us:

Email: [support@quellora.com]
Business Hours: Mon–Fri, 10 AM – 6 PM IST

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